Choice
No map of everyone
Helpful support. Your choices.
Support the device.
Respect the person.
An idea for helping with the pendant, wristband and clip. People should only see what they are allowed to see. Alert steps should be clear.
Clarity
Saved does not mean seen
Care
Check the device first
Records
Keep a record of who sees what
Device check guide
Choose an example to see what it could mean. These are not real device updates.
Only see what is needed
A support person may need to check a device without seeing your exact location. They should not add people, take over your device or end your emergency without your permission.
No personal information was requested.
What each alert step means
| State | What it means |
|---|---|
| Button pressed | The device saved a deliberate SOS button press. |
| Alert saved online | The service saved the alert. That does not mean a person saw it. |
| Contact saw the alert | A person you chose said they saw the alert. |
| Response shared | A person shared what they are doing to help. This does not mean emergency services were sent. |
Device details
| Form | Connection | Health |
|---|---|---|
| Pendant concept | Not connected | Unknown |
| Wristband concept | Not connected | Unknown |
| Clip concept | Not connected | Unknown |
No device counts, personal details or battery levels are guessed.
Privacy and responsible support
Contact lists and past locations should not be public. A real support page needs sign-in, clear rules about what each person can see and a record of their actions.
Only what is needed
Show only the device details needed to help.
Clear sharing
You should know who can see your details and be able to stop sharing.
Ending an emergency
A contact saying they saw an alert, ending an emergency and repairing a device are separate actions.
This practice page does not change a device or open personal records.